Imagine you are a patient who has just visited a hospital for a routine checkup. You are asked to rate your experience on a scale of 1 to 10, with 10 being the best experience.
Now, let's assume that you rated your experience as a 7. What factors do you think contributed to your rating?
Here are some possible factors that could have influenced your rating:
The demeanour of the healthcare staff (e.g., were they friendly, attentive, and empathetic?)
The cleanliness and comfort of the facilities (e.g., was the waiting area clean and comfortable, were the exam rooms well - maintained?)
The quality of care you received (e.g., did the doctor listen to your concerns, explain your diagnosis and treatment options clearly, and provide adequate follow - up care?)
The efficiency of the visit (e.g., did you have to wait a long time to be seen, or were you seen promptly and without delay?)
The convenience of the visit (e.g., was the hospital easy to find and access, were the scheduling options convenient for you?)
This illustrates how important it is for healthcare providers to consider all aspects of the patient experience when striving for clinical excellence.
Patient satisfaction is not just about the quality of care provided, but also about the overall experience the patient has, from scheduling the appointment to leaving the hospital
As healthcare providers, we at Ayu Health focus on improving patient satisfaction in all areas, right from admission to discharge of the patient.
Our customer satisfaction scores have always been above 70% and we have a Google rating of 4.7/5 across all locations -figures that are unmatched in the industry.
This is achieved through our rigorous process of listening to our patients and doing what is right for them, every single time.